Parkland Regional Library Policies
Harassement

Internet Use Policy

Joint Use Facilities Policy

Parkland Regional Library Bylaw

Public Libraries Act 1996

Public Libraries Regulations, 1996

Safe Use Bylaw

Fines

Holds

Interlibrary Loan

Library Cards

Loan Periods

Overdue, Damaged and Lost Materials

Renewing Materials


 

 
 
 
 
Fines

In order to facilitate the return of material, patrons will be sent a reminder notice when materials are 14 days overdue.  A second reminder notice will be sent at 21 days overdue. At 28 days overdue, the book will be considered "lost" to the system. When a book is considered "lost", the cost of purchasing the material will be charged to the borrower. If a "lost" book is returned, the purchase price will be waived but an overdue fine will be charged. 

For every day late, a fine of $.20 per item will be charged. On the fifteenth day overdue, there will be a minimum charge of $3.00 per item, with charges accumulating to a maximum charge of $5.60 per item.

Reference books and will be charged at the rate of $1.00 per day per item. 

Branch  libraries have a book drop that enables people to return material when the Branch is closed; materials returned when the Branch is closed will be considered returned on the last day that the Branch was open.
 

Holds

Holds are placed by library branch staff.

You may request a book by going to or phoning your the local library branch. 

The library has a system wide hold process.  If the item is not available or is not owned by a location you may place an interlibray loan request.

If the title you want is currently on the shelf at one of our branches and you plan to pick it up immediately from that branch, it is best that you make a note of the catalogue number, phone the branch and have the staff take it off the shelf and put it aside for you.  Please notify branch if you decide not to pick up the book.
 

Interlibrary Loan

If the Parkland Regional Library does not own a book you need, ask at the Librarian. Our Interlibrary Loans Department will try to get a copy sent from another library system. Interlibrary loans are the way library materials are made available from one library system to another. Parkland Regional Library will look for the book you need in other  libraries  in Saskatchewan, as well as across Canada and the United States. 
Internet Use Policy
Currently Being Reviewed
Library Cards

If you live in the Parkland Regional Library area you can obtain a  Public Library Card free of charge.  Your library card may be used at any Public Library in Saskatchewan.  Please bring a piece of identification with your current address when you apply for a card.

Children under the age of 12 require a parents / guardian signature

A home-bound person can fill out a form  to authorize the use of his/her card by specific individuals to collect material.

The replacement cost for a lost library card is $5.00

You are responsible for all the materials borrowed on your card and for any charges on items that are overdue, lost or damaged. 

A borrower who has  fines over $5.00  or has 4 claims returned items will lose all borrowing privileges until the matter is cleared from his/her record.

The maximum number of items that any borrower may have checked out at one time is 30.

Anyone who presents a library card issued by Chinook Regional Library, Lakeland Regional Library, Pahkisimon Nuye?áh Library System, Palliser Regional Library, Regina Public Library, Saskatoon Public Library, Southeast Regional Library, Wapiti Regional Library, Wheatland Regional Library, and can prove that the card belongs to him/her, may borrow materials from any Parkland branch. 

Out of province borrowing fee is $100. 
 

Loan Periods

To ensure that the Library has an adequate supply of materials for all patrons, the following loan periods apply to all holders of Parkland Regional Library Cards.

The standard loan period is set at 4 weeks (28 days).

For popular titles (more than 3 holds) the loan period is 3 weeks (21 days).

The loan period for Yorkton videos and CD's is 1 week (7 days).

Interlibrary Loan Material dates vary. 

Library material may be returned to any of the Parkland Regional Library Branches during open hours and to book drops after hours.
 

Renewing Materials

The  Public Library allows two (2) renewals on books, paperbacks, audio cassettes, magazines, video cassettes, compact discs. 

An item cannot be renewed if another patron has placed a reserve on it. 

Overdue items must be taken to any branch of the Parkland Regional Library before the renewals will be allowed.

Renew by telephone by phoning your local branch  or  HQ (306) 783-7022  to renew Parkland Regional library material. 
 

Parkland Regional Library Bylaw
Article 1 - Interpretation

1. In all bylaws:

(a) "Act" means The Public Libraries Act, 1996
(b) "Regulations" means The Public Libraries Regulations, 1996.
(c) "Board Member" means a member of the regional library board appointed pursuant to section 32(1) of the Act.
(d) "The Board" is the regional library board constituted pursuant to section 32(1) of the Act.
(e) "The Agreement" is the agreement signed by all municipalities pursuant to section 29 of the Act.
(f) The term "grant" and "levy" shall be interchangeable and refers to the amount that is invoiced to a municipality as the contribution to regional revenue each year as per section 43 of the Act.
 
Article 2 - Name

2.1 The corporation shall be known as the Parkland Regional Library as constituted under The Public Libraries Act, 1996 and The Public Libraries Regulations, 1996.

 
Article 3 - Agreement

3.1 "The council of every municipality within the regional library boundaries described in the regulations shall enter into a regional library agreement with the council of every municipality within the regional library boundaries, for the purpose of providing public library services within those boundaries." (Act, 29(1))

29(2) A regional library agreement must contain the terms that are prescribed in the regulations.

29(3) The parties to a regional library agreement may include terms in the agreement, in addition to those that are prescribed, if they are not inconsistent with this Act or the Regulations.

29(4) Regional library agreements are continuing agreements and shall not be terminated unless the regional library board is dissolved, but they must contain provision for periodic review by the parties."

3.2 Changes to the Agreement shall be dealt with in accordance with change provisions of the Agreement.

 
Article 4 - Mission Statement

4.1 The Parkland Regional Library provides equitable access to information and library materials for all our residents by working with our member municipalities, First Nations and other partners to reduce barriers to information posed by geography, demography, technology, institutional mandates and physical facilities. We endeavor to provide the services that provide access to the full range of human creativity and imagination as well as facts and knowledge.

 
Article 5 - Core Values

5.1 The Board, the Executive Committee of the Parkland Regional Library, Local Library Boards, Volunteers, Management and Staff are committed to the following fundamental core values of library services.
 

    (a) Universal Access to Information: The Parkland Regional Library works to break down all the barriers that prevent people from accessing information. We support the Canadian Library Association's Statement on Intellectual Freedom. We endeavor to provide the services necessary to bring information to the user in whatever form is required through efficient, effective and economical Bylaws, Policies, Programs and Services.

    (b) Lifelong Learning: The Parkland Regional Library provides access to the materials that will engage the reader in the intellectual pursuit of knowledge for it's own sake as well as for the betterment of the individual and society.

    (c) Recreation Opportunities: The Parkland Regional Library provides the type of materials that people read purely for fun, for the sense of intellectual engagement, and as part of the joy of the creative process.

 
Article 6 - The Regional Library Board

A Body Corporate:

6.1 As declared by the Act Section 32(2), the Parkland Regional Library is a corporation governed by board members appointed by the member municipalities that belong to the regional library system pursuant to Section 29 of the Act.

The Regional Board:

6.2 The general management, control and operation of a regional library is vested in a regional library board, to be known as "The Parkland Regional Library", consisting of one member appointed by each municipality that participates in the regional library agreement for each 5,000 of its population, or fraction thereof, appointed from among the electors resident within the municipalities participating in the regional library. (Act, Section 32(1)). 

6.3 Where a member of the Board resigns, passes away or no longer is eligible to be a member of the Board, the council of the respective municipality shall appoint another member to fill the vacancy for the remainder of the term of that member.

6.4 Where a board member is unable to attend a regular or special meeting of the board, the official alternate is for that meeting, the official representative of the council with all the duties and responsibilities of the board member.

Responsibilities of the Board:

6.5 "It is the duty of the regional library board to provide public library services to the residents of Saskatchewan within the area it serves; subject to the approval of the minister, to designate the location of the headquarters of the regional library; to appoint staff; to prepare a policy statement to govern the operations of its libraries; to make bylaws; to administer regulations on the use of libraries and materials; and to keep records and accounts as provided in the Act and Regulations (Parkland Regional Library Agreement)."

General Meetings:

6.6 The regional library board shall meet at least once per year between January 1 and May 15.  The board shall meet at the call of the Chairperson at any time.  The Board shall receive one month's notice of any meeting.

Officers of the Board and Executive Committee:

6.7 The Chairperson is elected by the Board.

6.8 The Board shall appoint a Library Director (Act, Section 38(1)) who shall also be the Secretary of the Board and Executive Committee. The Library Director shall not vote (Act, Section 34).

6.9 The Chairperson shall preside at all meetings of the Regional Library Board and of the Executive Committee. The Secretary shall be present at all meetings of the board and it's committees, except those meetings or parts of meetings dealing with matters pertaining to the Secretary's salary or performance evaluation (Act, Section 34).

6.10 The Chair may vote on all matters.

Conflict of Interest:

6.11 Employees of the regional library shall not be appointed to the regional library board or local library board.

Executive Committee:

6.12 The Board shall elect at it's Annual General Meeting, an Executive Committee to carry out the day-to-day business of the board and the operation of the regional library (Act, Section 33). Executive Committee members shall be members of the regional library board.
 

(a) The Executive Committee consists of the Chair of the Regional Library Board and 6 other regional library board members elected from members of the regional library board.  Every municipality that has more than 5,000 residents may appoint one of it's Board members to the Executive Committee.

(b) A Vice-Chairperson shall be appointed from the Executive Committee members at it's first meeting after the Annual General Meeting.

(c) If the Chair or Vice-Chair positions become vacant, or a vacancy occurs from the other members of the Executive Committee, the remaining members of the Executive Committee may appoint a board member to fill the vacancy until the next annual general meeting.
(d) The Executive Committee shall declare a vacancy and appoint a new member of the Executive if a member misses two consecutive meetings without sufficient cause or notification (Act, Section 32(6)).
(e) The Executive Committee shall meet on a regular basis as determined by the Executive Committee. The Executive Committee shall meet at the call of the Chair.

Committees:

6.13 The Board or Executive Committee may appoint any committee as deemed necessary.

6.14 The Chair is a member ex officio member of all standing or special committees that are established by the regional library board.

Procedures of Meetings:

6.15 Procedures of meetings shall be determined (in order of precedence) by the Act, Regulations, Parkland Regional Library Bylaws, or by Roberts Rules of Orders, Modern Edition.

Quorum of Meetings:

6.16 A quorum for a meeting of the regional library shall be constituted by members representing 1/3 of the participating municipalities and First Nations.

6.17 A quorum for a meeting of the Executive Committee shall be constituted by members representing 50% plus 1 member of the total number of members of the Executive Committee (5 members).

Voting:

6.18 A simple majority is necessary to carry a motion except for items dealt with in other sections of this bylaw. 

 
Article 7 - Library Director

7.1 The Library Director is the senior staff person of the regional library. The Library Director shall:

(a) Direct and supervise the staff of the regional library in the performance of their duties.

(b) Submit regular reports to the Executive Committee and the regional library board.

(c) Make recommendations to the Executive Committee and the regional library board respecting the bylaws, policies, programs and procedures required provide efficient, effective and economical library services in the region.

(d) Perform any other duties that may properly belong to the office or be delegated to the Library Director by the Executive Committee or the Regional Library Board.

 
Article 8 - Finance

Local Levies:

8.1 The regional library shall be financed by grants from the Provincial Government and by levy payments from municipalities. Pursuant to section 43(1) of the Act, participating municipalities shall make an annual grant to the regional library board. The regional library board shall determine the amount of the annual grant at it's Annual General Meeting.

8.2 The Executive Committee shall ensure that:

The financial grant levy shall be invoiced in two installments. The first installment shall be invoiced in January, and shall be an estimate based upon 50% of the levy of the previous year and shall be due on March 1. The first installment shall include any unpaid portions (plus interest) from any previous year. The second installment shall be invoiced in July and shall be based upon the population of the municipality as published in the current year's edition of the "Municipal Directory" and the per capita levy for the year as approved by the board less the amount paid by the first installment plus any amount still outstanding. The second installment shall be due on September 1.

8.3 First Nations shall be invoiced for the total amount of their grant on or before August 1.  This invoice will cover the period from August 1 to July 31 of the next year.

Late or Defaulted Payments:

8.4 A municipality or First Nation that does not remit amounts invoiced shall be considered in default of payment. Interest shall be charged on any outstanding amounts at an amount of 1% per month for every month that an invoice(s) is outstanding.

8.5 A resident that lives within the boundaries of a municipality that is in default of payment, shall be subject to any other sections of this bylaw that may relate to reasonable conditions of service.

Special Payments:

8.6 Any participating municipality may agree to pay more than the minimum levy in consideration of increased regional library services.

Local Library Boards:

8.7 As Local Library Boards may require funds in order to carry out their legislated responsibilities (as defined in the Act, Section 40) or other responsibilities delegated to the Local Library Board by the Parkland Regional Library Board, the Board of the Parkland Regional Library authorizes Local Library Boards to undertake any financial activities required to fulfill their responsibilities.  This includes, but is not limited to, bank accounts or borrowing.

 
Article 9 - Access to Library Services

Use of Libraries to Be Free

9.1 "Every resident of Saskatchewan is entitled to borrow, directly or by interlibrary loan, library materials held by any public library in Saskatchewan, subject to any reasonable conditions, other than the payment of a fee, that may be imposed by the responsible public library board." (Act, Section 6(1))

9.2 The Board may set fees for services identified in the Regulations, Section 22.

Library Access Fee:

9.3 Access to library services by families that do not normally reside within the boundaries of the regional library, or to families of non-participating First Nations may be granted through the purchase of a yearly family membership in the Parkland Regional Library. The yearly membership fee is set at $100 per year and includes all members of the purchaser's immediate family. This fee may be pro-rated according the actual length of time access is required: $75 for 9 months, $50 for 6 months, $25 for 3 months (but no portion thereof) (Act, Section 66(1), Act Section 6(4))

9.4 Persons who live within the boundaries of a public library system with which the Parkland Regional Library has a reciprocal borrowing agreement or which participates in the provincial public library system need not purchase a membership.  Persons who live within the boundaries of a municipality that has not signed the contract pursuant to Section 29(1) of the Act or in a municipality that is in arrears may not purchase a membership.

Institutional Memberships:

9.5 Where an institution exists with residents living within a physical facility, whose residents have limited or non-existent personal access to library services, an Institutional Card may be issued upon successful application to the Executive Committee. The card will entitle the bearer to access library services on behalf of the residents of the institution. A condition of service is that the Institution agrees to be bound by all standard regional library policies and procedures and to pay any amounts levied against the card.

Reasonable Conditions of Service:

9.6 (a) Access to the services of the Parkland Regional Library by residents of a municipality within the boundaries described in the Regulations is conditional upon the payment of the levy by the municipality. Public library services will be withdrawn to residents of municipalities who are in default of payments. This includes all services related to the Branches, Book Deposits, Circulation, Reference, InterLibrary Loans, Reciprocal Borrowing and Local Programs.

(b) The Board of the Parkland Regional Library shall withdraw regional library services at the local service point until such time as the total amount of the outstanding invoice is paid in full.

(c) Residents of a municipality that has had it's services withdrawn by the regional library are not entitled to purchase access to library services pursuant to Section 9.3 of this bylaw.

 

 
Article 10 - Library Property

10.1 All library materials held by the Reference Centers or Branch Libraries whether print materials, compact disks, CD-ROM's, videos, periodicals or other types of materials available for the public to borrow are deemed to belong to the Board of the Parkland Regional Library regardless of the person or institution who purchased or donated the materials (Act, Section 69(1).

10.2 All library material shall be available to all members of the public who are entitled to borrow materials whether in person or by InterLibrary Loans (except for reasonable restrictions on reference materials, rare or expensive materials or computer materials). Over time, all library material shall be made accessible through the online public access terminals and staff terminals (the material must be cataloged in the regional library catalog).

 
Article 11 - Amendments to Bylaws

11.1 An amendment to this bylaw may be proposed at any meeting of the board by any member of the board but it is effective only after a favorable vote at the meeting. Advance notice of the proposed amendment must be received by the Executive Committee at least 45 days in advance of the meeting of the Board and shall be circulated to all members of the Board at least 20 days in advance of the Board meeting. Amendments must be approved by a 2/3 majority of the members of the board who are present at the meeting where the amendment is being considered.

Passed by Resolution of the Parkland Regional Library Board the ____________ of ____________, 2000.

 
__________________________________

Chairperson
 
 

__________________________________

Director
 

 

Joint Use Facilities Policy

Date In Effect: July 6, 1994

Authority: Executive Committee

Background:

Various models for the location of public library branches have been proposed in recent years. While none of them are new, there is renewed interest in combining public libraries with schools, community colleges or other institutions.

Joint-Use library facilities located in schools do not have a history of success. Where they have been tried, few last longer than five or six years and many of those that do survive are often not considered to be providing adequate public library service. Some of them are considered to be providing adequate school library service, but the public library service has suffered.

In spite of the poor record, some joint-use facilities have been successful. For example, in Saskatchewan, the majority of school-housed libraries have been in the northern Indian communities where the school has long been the center of community activity and where there is one authority, the band council, responsible for both school and public library services.

There may be good reason to house the library with another facility in a relatively isolated community where the choice is between a joint-use facility or no facility.

Experience indicates that some fundamental characteristics contribute to the success of joint-use library facilities. It is with this knowledge that the following criteria for Parkland Regional Library's participation in such ventures has been developed.

Criteria for the establishment of joint-use facilities for regional branch services:

Regional involvement: For the Parkland Regional Library to consider joint-use facilities, the Regional Librarian and the Executive Committee must participate in the process of development from initial feasibility through to final operational management.

It is recommended that a steering committee, consisting of representatives of those organizations participating in the project, be established at the initial stages and that it be given responsibility for providing consultation on the project until a joint management committee is in place.

Standards: School library program, facilities, collection policies, budget and personnel shall meet the guidelines given in the document "Learning Resource Centres in Saskatchewan: A Guide for Development." The Public library program, facilities, collection policies, budget and personnel shall meet the guidelines given in the document "Standards for Libraries within Regional Library Systems in Saskatchewan." (Where standards are quantitative, counts may include "common areas" but may not include any "separate areas".)

Evidence of strong community support for the development of the joint-use library shall be assessed.

All municipalities in the area must belong to the regional library for the area and their residents shall be considered as part of the "community" whose support level is to be assessed.

Agreement: There shall be an agreement between the regional library, school board, and municipalities determining responsibilities for ownership of properties, responsibility for acquisition and processing of library resources, building space, maintenance, insurance and operational support funding. Provisions for staffing and management shall be determined. There shall also be provisions for the division of properties and resources upon dissolution.

The agreement shall take into consideration the unique needs for service including design characteristics such as accessibility by the public, evenings and vacations, public washrooms, etc.

Process:

1. Communication of the desire by any party to the others who might be involved in the joint venture.

2. Establishment of a joint committee (steering) to examine the feasibility of a joint-use facility taking into consideration the mandates, and criteria of each party for joint use involvement.

3. Community consultation to assess the strength of community support by directly measuring that support.

4. Agreement in principle by all of the funding authorities.

5. Development of an agreement or contract for the establishment and continued operation of the library. (Note that if all of the standards cannot be met immediately, then the agreement may include a plan to meet them within a reasonable length of time.)

6. Establishment of the cooperative management body which includes the administration of the supporting jurisdictions and which reports on a regular basis to each of the supporting jurisdictions.

Considerations:

Alternatives: Alternative methods of resource sharing, such as interlibrary loan and reciprocal borrowing agreements, should be considered. Bookmobile service or courier delivery supply should be considered. Electronic communications could enhance the process.

Level of Service: The level of service should be equal to or better than would be provided by alternative means.

Mandates: The ability to provide informational, educational, recreational and cultural needs unique to each of the various types of patrons should be considered.

Overdue Materials, Damaged Materials and Lost Materials Policy

September 20, 1997

The policy is adopted Pursuant to Section 69 of the "Public Libraries Act, 1996" (Regulation of Use of Libraries and Materials).

There are four intentions of the overdue policy:

  • To recoup the financial costs for overdue letters as well as the costs of letters for materials that are not returned. 
  • To have materials returned and lost or damaged materials replaced. 
  • Provide a financial incentive to return materials on time. This will ensure that the maximum numbers of books are available to the maximum number of persons. 
  • The intent of the policy is to charge fines on materials that circulate on the Headquarters Automated System. Over time, all materials in the region will be circulating through this system.
The Parkland Regional Library lends materials on the automated system for a 4 week period. Two renewals are provided in order to give persons more time to read material. It is assumed that persons know the due date of materials, and that there should be no reminder needed. The onus is on the individual borrower to return materials on time, and to the library where the material was borrowed from. However, there are cases when people need to be reminded to return their materials.

In order to facilitate the return of material, patrons will be sent a reminder notice when materials are 14 days overdue. A second reminder notice will be sent at 21 days overdue. At 28 days overdue, the book will be considered "lost" to the system. When a book is considered "lost", the cost of purchasing the material will be charged to the borrower. If a "lost" book is returned, the purchase price will be waived but an overdue fine will be charged. Damaged books will be charged a pro-rated amount of the purchase price, depending upon the usability of the materials. If damaged materials are not able to circulate and provide use to patrons, the full purchase price will be charged. A second reminder notice of lost book charges will be sent approximately 3 months after the original due date. Failure to return the material, pay damages, or pay lost book charges after this four months period will result in the information being turned over to the appropriate legal authorities.

For every day late, a fine of $.20 per item will be charged. On the fifteenth day overdue, there will be a minimum charge of $3.00 per item, with charges accumulating to a maximum charge of $5.60 per item. Reference books and audio-visual materials will be charged at the rate of $1.00 per day per item. Branch libraries have a book drop that enables people to return material when the Branch is closed; materials returned when the Branch is closed will be considered returned on the last day that the Branch was open.

It is only possible to have an actual purchase price on materials purchased on Dynix after mid-1996. Books purchased prior to this will be charged according to an established schedule. Materials purchased after this time will be charged the actual purchase price. 

Bookmobile users will have all the same responsibilities as local branch users. In recognition of the fact that the Bookmobile is in the communities once in 4 weeks, overdue fines will only accumulate after 28 days. Fines will accumulate at the same rate after that. The first overdue letter will be sent at 14 days overdue, the second at 34 days overdue, and the book will be considered "lost" at 62 days overdue. Bookmobile patrons are encouraged to return overdue books at their closest local branch in order to prevent fines from occurring.

Local Library Boards will be responsible for the collection of the fines, damaged book fees and lost books charges on a daily basis. Local Library Boards will be responsible for the remittance of amounts collected on a quarterly basis. Local Library Boards are authorized to keep 50% of the collected overdue fines, but must remit the full amount collected for damaged and lost books, including the processing fee.

If a patron has $5.00 or more in outstanding charges, the person will be denied library services until the full amount has been paid. In order to accommodate people who genuinely return materials that are not "checked in," people may "claim return" three times. On the third claim of return, the person will be denied library services until one of the claim of return is resolved. By the third such "claims return," it is assumed that there is a pattern of not returning materials.

Branch Librarians were notified in the Branch Bulletin that these charges might be implemented as of April 1. In order to provide adequate notice of the implementation of the charges, a more reasonable period of time needs to be given. Therefore, this policy will apply and be implemented on all materials circulated on or after June 1, 1997.


 

Parkland Regional Library Harassment Policy 

Statement of Commitment


The Parkland Regional Library is committed to providing a safe, positive work environment where everyone is treated with respect and dignity.

Harassment in the workplace is unacceptable and against the law. It will not be tolerated in any form. 
 
Definition of Harassment 

Harassment is any unwanted conduct that offends or humiliates. 

Harassment is prohibited on the following grounds: race, creed, religion, colour, sex, marital status, sexual orientation, family status, mental and physical disability, physical size or weight, age, nationality, ancestry or place of origin, place of residence, the receipt of public assistance, or membership or activity in the Union. Harassment includes personal comments or actions, which abuse or humiliate people and substantially or unreasonably interfere with their work performance or create an intimidating or hostile working environment. 

It may be verbal, physical, visual or psychological. It can include but is not limited to: 

Jokes that cause awkwardness or embarrassment 
Display of racist, sexist, homophobic, or other offensive material 
Sexually suggestive or obscene comments or gestures 
Offensive sexual advances and propositions 
Unwanted physical contact such as touching, patting or pinching 
Verbal abuse, threats or intimidation 
Physical assault, including sexual assault 
Abuse of authority by a supervisor or manager 

The exercise of authority in day-to-day management functions and activities such as work assignments, performance management and progressive discipline shall not be considered harassment under this policy unless it is used abusively, arbitrarily, inconsistently, coercively, or without just cause. 

Conduct between persons based upon mutual consent does not constitute harassment. 

Employer Responsibility 

The employer shall ensure that no employee is subjected to harassment, whether it is from a Board member, manager, supervisor, co-worker; or non-employee such as a patron or visitor. 

Employee Responsibility 

No employee shall participate in or encourage the harassment of another worker. 

Coverage

This policy covers: 

Board members, employees and volunteers at all levels 
Patrons of the library 
Visitors to the library 
Applicants and candidates for employment 

Complaint Procedure 
 
Informal options: 

An employee is encouraged to consider the following informal options: 

Raise the issue with the person whose behavior is a problem. This could be done verbally or in writing. 
Inform a supervisor or manager of the problem and ask him or her to informally discuss the situation with the alleged harasser 
 
Formal options: 

If informal options are inappropriate or unsuccessful, an employee may file a formal complaint with one of the following people: 

Employer / Parkland Regional Library Board 
Any Supervisor / manager 
Union representative 
 
Dealing with a Formal Complaint: 
 
Confidentiality: 

The employer will not disclose the name of a complainant or an alleged harasser, or the circumstances related to the complaint to any person, except where disclosure is necessary for the purposes of investigating the complaint, or taking corrective action with respect to the complaint or required by law. 

All information relating to verbal and written complaints shall be kept strictly confidential. 

Investigation:

The complaint will be taken to representatives of the Executive Committee and representatives of the Union, who will undertake an investigation. If the alleged harasser is part of the formal investigation process, this person will not be part of the investigation team. The alleged harasser will be promptly notified of the complaint. 

The complainant and the alleged harasser will be both interviewed along with any individuals who may be able to provide relevant information. 
 
Representation: 

Both the alleged harasser and the alleged victim are entitled to fair representation. 

Discipline: 

If the investigation reveals evidence to support the complaint of harassment, the harasser will be disciplined appropriately. A complaint of harassment which is fraudulent or malicious (as distinct from unfounded) may itself be regarded as major misconduct and lead to disciplinary action. No actions will be taken against an employee who made a complaint in good faith. 

Documentation: 

If the investigation fails to find evidence to support the complaint, there will be no documentation concerning the complaint placed in the file of the alleged harasser. 

Retaliation: 

Retaliation against any individual for reporting harassment or providing information will not be tolerated. 

Appeal Process: 

Within 30 days, either the complainant or the respondent may make a written request that the investigation be reviewed for thoroughness. The request must state what aspect of the investigation is inadequate. The request must be submitted to the Executive Committee who will determine if the investigation is to be re-opened in order to address concerns raised. 

Other Options: 

This policy is meant to provide an effective redress mechanism. However, every employee also has the right to file a complaint with an outside agency, such as a Human Rights Commission or the Occupational Health and Safety Division, Saskatchewan Labour. 
 
Union Membership Option:
 

Employees who are covered by a collective agreement, which contains a harassment-free or discrimination clause, can exercise their rights and file a grievance, and should seek the assistance or advice of their Union steward / representative. If the allegation is Union co-worker harassment, the Union has a legal obligation to represent both parties fairly. 

Any and all resulting discipline may always be the subject of a grievance. 

Approved by Parkland Regional Library Board at the Annual Meeting May 2002